914-919-2066 EXT#2 (Mon-Fri 9am-5pm EST)

Return Policy

Returns Made Easy! If you are not 100% satisfied with your strap(s), you can certainly return your strap(s) for a full refund or exchange. Choose from one of our quick and easy return options listed below.


Option #1 – Return your strap with a copy of your invoice and a note indicating the strap you would like in exchange. If exchanging, please include the name, size and finish of the strap (Also indicate if your exchange should be sent to a different address).
*Option #2 - Place a new order on our website for the new watch strap you are interested in, then return your original watch strap back to us for a full refund.
*You will receive your new strap faster than option #1. Also, please do this if there is a price difference between your original watch strap and new strap request.


Option #1 - Return your strap with a copy of your invoice and a written request for a refund.


NATO Strap Co
17 Gramercy Place
Box #14
Thornwood, NY 10594

Please feel free to contact us with any additional questions at info@natostrapco.com or (914) 919-2066. We are open from Monday-Friday 9am-5pm EST.

Your return/exchange will be processed within 1-2 business days upon receipt. Please keep the business card that is included with your purchase as a gift from us!

Conditions of Return Policy
-All straps must be returned in NEW, UNWORN CONDITION! Any alteration(s) to the strap(s) voids any warranty and CANNOT be returned/exchanged

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